About Rich Minds

	When you deliver service beyond people’s expectations you secure your long term future. You increase repeat business, referrals and your income. Rich Minds has it’s very own branded customer service package – Service Wizard. It’s combines the philosophies and thoughtful touches of the worlds best hospitality companies. It’s five key standards will change how your customer’s think about you for ever.
	Golden Impressions… Customers decide if they like your staff and your business in the first few seconds. This programme teaches your staff how to get that that first impression right and: How to reassure customers that they will be looked after. How to ‘connect’ with customers so they feel valued and important.
	Service with a Shimmy and a Swagger… In today’s market most companies products are similar and so it is the service that differentiates the winners. The programme: Introduces your team to an extensive range of stimulating and creative service standards. Appeals to the creative side of your staff and encourages them to constantly be on the look out for your new ways to surprise and delight your customers.
	Selling the Sizzle… This programme concentrates on the psychology of selling. Your staff will learn: How they can influence your customers to stay longer, buy more and buy bigger. How they should make recommendations and reassure customers on their purchases. How to match the right products to the right customers.
	The Customers Journey… This programme ensures your staff see things through the eyes of your customers. Your staff will: Experience your business from every types of customers perspective: male and female, old and young, small and large etc. Become proficient in the detailed knowledge of every product and service you sell. Experience things from the customer’s side of the counter i.e. queuing in your business, sitting in your chairs, trying to contact you by phone etc.
	Magic Moments… Is about empowering all your staff to deal with complaints effectively and swiftly. Staff will be trained: To anticipate the most common things likely to go wrong. To develop an action plan that clears up 99% of complaints within minutes. On how to diffuse the anger in irate customers.
THE SERVICE MAGIC PACKAGE Acknowledgement… We take time to consult with your staff and get their commitment. Support Material … We provide training packs and a range of posters to re-enforce key messages. Celebrating Success … There are certificates and badges for implementing the training and additional recognition for those that champion the Service Wizard concept. Mystery Shoppers… Staff place their emphasis where leaders place theirs. We use two tailored ‘mystery shopper’ programmes to measure implementation.